Vital Role of Human Agents

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The Vital Role of Human Agents in Philippine Call Centres Amid the AI Revolution

The rise of Artificial Intelligence (AI) has undoubtedly transformed call centre operations. It has automated routine tasks, enhanced customer service, and streamlined operations. Despite the growth and benefits of AI, the importance of human agents in call centres cannot be undermined. This is especially true in the Philippines, a global leader in the BPO industry, […]

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